Shipping & Delivery Policy

Effective Date: October 1, 2026

At Thank You Cards Canada (accessible at thankyoucards.ca), we provide turnkey stationery and direct-mail fulfillment services across Canada. Every custom card order includes envelope addressing, Canadian postage, and direct letter-mail dispatch handled completely by our team.

1. Complimentary Canada-Wide Postage

All-Inclusive Pricing: All custom direct-mail cards include envelope addressing, Canadian postage, and direct Canada Post mailing at no extra charge. There are no hidden postage surcharges added at checkout.

Delivery Destination: We dispatch physical mail to any valid civic address, suite, apartment, or P.O. Box across all Canadian provinces and territories served by Canada Post.

2. Order Production & Fulfillment Timelines

Because each card is custom-printed, inspected, and hand-prepared, orders follow these production schedules:

Standard Orders (Send ASAP): Orders placed with the "Send ASAP" option are printed, addressed, stamped, and delivered to Canada Post within 1 to 2 business days (Monday through Friday, excluding statutory Canadian holidays).

Scheduled Dispatches (Future Dates): If you choose a target delivery or closing date via our scheduling calendar, our production team schedules envelope dispatch through Canada Post 3 to 4 business days prior to that date to ensure timely arrival.

Blank Office Desk Multipacks: Bulk packs of unaddressed, blank cards ordered for your office or desk ship in protective packaging via standard parcel services within 1 to 2 business days.

3. Carrier Transit Times (Canada Post)

Physical mail delivery is handled exclusively through Canada Post Standard Lettermail.

Estimated transit windows after an envelope is deposited with the post office:

Destination Within Canada Estimated Transit Time (Business Days)
Local / Same City 2 to 3 Business Days
Within the Same Province (Regional) 3 to 4 Business Days
National (Between Provinces) 4 to 6 Business Days
Northern / Remote Locations 6 to 8+ Business Days

Note: Canada Post does not deliver standard letter mail on weekends or statutory Canadian holidays. Delivery windows are subject to postal volume, seasonal peaks (such as November/December holiday volumes), and extreme weather conditions.

4. Tracking & Delivery Confirmation

Standard Lettermail Dispatches: Single direct-mail greeting cards travel via Canada Post standard letter mail to ensure fast processing and keep individual postage complimentary. Standard letter mail does not include door-to-door barcode tracking numbers.

Order Status Notifications: When your card has been printed, addressed, postmarked, and deposited into the Canada Post mail stream, your order status in your My Account > Orders dashboard will update to Completed (or Shipped), and an automated dispatch notification will be emailed to your account address.

Bulk Parcels: Desk multipacks shipped via parcel services will include a Canada Post tracking number sent via your fulfillment email.

5. Address Accuracy & Recipient Details

Because envelopes are formatted and printed directly from the recipient fields submitted during checkout:

Customer Responsibility: Customers are responsible for verifying the accuracy and completeness of all recipient names, street numbers, suite/unit numbers, cities, provinces, and postal codes before finalizing an order.

Returned or Undeliverable Mail: We are not responsible for delivery delays, non-delivery, or cards returned or destroyed by Canada Post due to incorrect postal codes, incomplete street addresses, or misspelled names submitted by the buyer.

Reshipping Address Errors: If a card is returned due to a buyer-submitted typo or incomplete address, a replacement card can be re-printed and re-mailed at our standard re-order rate ($5.00).

6. Damaged or Lost Shipments

Printing or Handling Defects: If an order arrives damaged or contains an error caused directly by our print production (such as ink smudging or misaligned logos), notify us at support@thankyoucards.ca within 7 days of the expected arrival date. Please provide your order number and clear photos of the issue, and we will dispatch a replacement card immediately at no cost.

Postal Non-Delivery: Standard letter mail delivery times may fluctuate depending on regional postal hubs. If your recipient has not received their card after 10 business days from the dispatch date, please contact our support desk so we can investigate and arrange a complimentary reprint.

7. International Dispatch

Our direct-mail checkout is currently configured for addresses across Canada. If you represent an international firm or need client cards dispatched to addresses in the United States or abroad, please contact our support team at support@thankyoucards.ca for custom postal rates and batch delivery options.

8. Contact Customer Care

If you have questions about your dispatch date, an upcoming scheduled closing, or address formatting, reach out to our fulfillment desk:

Platform: thankyoucards.ca

Email: info@thankyoucards.ca

Operating Location: Canada